Service Disruptions – Canada Post

As of Tuesday, Dec. 17, Canada Post has resumed operations.

As a result of the strike, there are delays in mail delivery across Canada, impacting pension-related cheques and documentation at Provident10. Canada Post has stated that all mail in the postal network will be secured and delivered as quickly as possible on a first-in, first-out basis.

Due to the delays, Provident10 will not enforce set timelines or penalize members for delayed receipt of documentation or cheques for service purchases, etc.

If you are expecting a cash payment or pension cheque, or submitting documentation for pension transactions, please review your options below.

For contributing members:


Transfer Delays: If you are expecting a transfer to your financial institution, please expect delays. For questions or to talk with someone from our team, please contact pensions@provident10.com.  

Cash Payments: If you are expecting a cash payment that has been issued, you can contact CIBC Mellon at 1-800-565-0479 to cancel your cheque and have it reissued to a bank account.

Cheque Payment for Service Purchases: If you have sent a cheque for a service purchase or other transaction that was held because of the strike, you will not be penalized due to delayed receipt.  

Documentation: To reduce delays, we encourage members to use electronic alternatives such as DocuSign and Kiteworks for submitting any documentation.

For pensioners receiving cheque payments:

Reissuing Payment: Pensioners can request to have Nov. 15 pension cheques cancelled/reversed and reissued to bank account through our partner, CIBC Mellon.

Direct Deposit: To reduce the risk of further delayed pension payments, we strongly encourage you to switch from your current cheque form of payment to direct deposit.

  • You can call the CIBC Mellon toll free retiree center at 1-800-565-0479 to arrange for a secure email to be initiated so you can receive and return an electronic fillable direct deposit form.
  • Alternately, you should have received a paper copy of this form in the mail that may complete and fax to 1-800-678-0760.
  • You can also download an electronic copy from their website at CIBCMellon.com under Retiree Center and then Forms.

CIBC Mellon Retiree Assistance Toll Free: 1-800-565-0479

CIBC Mellon Retiree Fax: 1-800-678-0760

You can also reach out to mypensionpayment@provident10.com for additional support. (Please note that requests to mypensionpayment@provident10.com could take roughly 5-10 business days. For quicker turnaround time, we encourage you to reach out CIBC Mellon directly.)

We understand the impact this disruption could have on our members, and we’re here to support you. To speak with someone from our team, please contact us.