For questions related to your pension, tax slips, personal exemptions, direct deposit banking, or pensioner death notifications, please contact our partner, CIBC Mellon who have been managing our pensioner payroll services since 2021. Let them know you are a member of the Provident10 plan when you call or send a letter.
When contacting CIBC Mellon, you will be asked to identify yourself by providing your full name, date of birth, Member ID (located on the first line of your pay statement). This security measure helps safeguard your privacy and confidentiality.
For additional information, visit CIBC Mellon Retiree Assistance.
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Contact CIBC Mellon
Phone:
Between 10:00 a.m. and 7:30 p.m. NST, Monday – Friday at the following toll-free numbers:
For North American callers 1-800-565-0479
For International callers 1-519-873-2218 (collect)
Online/Email:
Contact CIBC Mellon online through their secure online form.
Mail:
CIBC Mellon Global Securities Services Company
Pension Benefits Department
PO Box 5858, Stn. B
London, Ontario, Canada N6A 6H2
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How do I set up direct deposit?
To receive pension payments directly to your bank account, complete and sign an online direct deposit request form through CIBC Mellon, attach a void cheque and mail the information to their office.
Please note that CIBC Mellon requires 10 business days before your next payment date to process the changes.
You can also call the CIBC Mellon toll free retiree center at 1-800-565-0479 to arrange for a secure email to be initiated so you can receive and return an electronic fillable direct deposit form.
For additional support, contact: mypensionpayment@provident10.com
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Who do I contact with questions about my health insurance?
For questions related to your group insurance benefits, contact the Government of Newfoundland and Labrador Group Insurance Section at 709.729.2310 or groupinsurance@gov.nl.ca
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What do the codes on my paystub mean?
Deduction paystub labels:
Deduction Code |
Label |
Description |
32 |
MEDICAL |
Medical Deduction (OPEB) |
33 |
DENTAL |
Dental Deduction (OPEB) |
34 |
LIFE&ADD |
Life& ADD Deduction (OPEB) |
35 |
VOL LIFE |
Voluntary Life (OPEB) |
36 |
VOL ADD |
Voluntary AD&D (OPEB) |
42 |
GIVE TO |
Give to Feel Good Deduction |
44 |
POSTOPMT |
Overpayment Recovery Deductions (Post Implementation) |
56 |
PN ASSOC |
Pensioners Association Contributions |
57 |
NAPE7002 |
NAPE Contributions |
45 |
PPSPPREM |
PSPP Contribution Premium Adjustments |
59 |
HOUSING |
NL Housing Group Insurance Deduction |
63 |
RETHOUSE |
NL Housing Group Insurance Deduction (Retro Amount) |
55 |
HYDROINS |
NL Hydro Group Insurance Deduction |
61 |
RETHYDRO |
NL Hydro Group Insurance Deduction (Retro Amount) |
58 |
PET BRD |
CNLOPB Group Insurance Deduction |
62 |
RETPETBD |
CNLOPB Group Insurance Deduction (Retro Amount) |
43 |
PREOPYMT |
Overpayment Recovery Deductions (Pre-Implementation) |
54 |
NAT LIFE |
National Life Deduction |
Allowance paystub labels:
Allowance Code |
Label |
Paysource |
Description |
03 |
BASE-IND |
1PS03 |
Base Pension (Indexed) |
04 |
BRIDGE |
1PS04 |
Bridge Benefit (Non-Indexed) |
06 |
BASENOIN |
1PS06 |
Base Pension (Non-Indexed) |
09 |
RETROREG |
1PS09 |
Regular Pension Retroactive |
19 |
LIFE TB |
1TB19 |
Life Insurance Taxable Benefit |
23 |
AD&D TB |
1TB23 |
AD&D Taxable Benefit |
34 |
BRIDGEIX |
1PS34 |
Bridge Benefit (Indexed) |
39 |
SERP |
1PS39 |
SERP Benefits (Indexed) |
40 |
SERPEXGR |
1PS40 |
ExGratia Benefits (Indexed) |
41 |
SRPNOIND |
1PS41 |
SERP (Non-Indexed) |
42 |
EXNONIND |
1PS42 |
Ex Gratia Benefits (Non-Indexed) |
43 |
RETROSRP |
1PS43 |
Serp/ExGratia Retro Payment |
82 |
LIFE TB |
1TB82 |
Life Insurance Taxable Benefit |
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Newfoundland and Labrador Public Sector Pensioners’ Association
The Newfoundland and Labrador Public Sector Pensioners’ Association (NLPSPA) represents anyone who receives a pension from the Government of Newfoundland and Labrador and works to ensure the well-being of their members. We work closely with the NLPSPA to ensure our pensioners’ voices are heard, and that your interests are considered.
Visit the NLPSPA website.