October 22 Update
On October 10, the Canadian Union of Postal Workers (CUPW) has moved from a full strike to a rotating strike.
During a rotating strike, Canada Post will accept, process and deliver mail and parcels in unaffected areas, but delays are expected.
To avoid disruption, we advise members to switch to direct deposit for pension payments and to use electronic forms of document sharing when possible. Learn more below.
On September 25th, the Canadian Union of Postal workers launched a nationwide strike. Mail will not be processed or delivered during this time.
At Provident10, we’re actively working with our partners to help minimize any service disruptions. Mail delays may impact how paperwork and pension transactions are sent or received. We understand how important it is for our members and pensioners to stay connected and receive their information and payments on time.
To help avoid delays, we encourage you to use electronic options wherever possible. For ongoing pension payments and transactions, please review your options below:
For contributing members:
Fund Transfer Delays: If you are expecting a transfer to your financial institution, you may expect delays during the postal service disruption. For questions or to talk with someone from our team, please contact pensions@provident10.com.
Cash Payments: If you are expecting a cash payment that has been issued, you can contact CIBC Mellon at 1-800-565-0479 to cancel your cheque and have it reissued to a bank account.
Cheque Payment for Service Purchases: Consider alternative methods of payment or delivering your cheque in person or via courier to avoid delays. If you have sent a cheque for a service purchase or other transaction that becomes held because of a strike, you will not be penalized due to delayed receipt.
Documentation: To reduce delays, we encourage members to use electronic alternatives such as DocuSign and Kiteworks for submitting or receiving any documentation.
For pensioners receiving cheque payments:
Direct Deposit: To reduce the risk of further delayed pension payments, we strongly encourage you to switch from your current cheque form of payment to direct deposit.
- You can call the CIBC Mellon toll free retiree center at 1-800-565-0479 to arrange for a secure email to be initiated so you can receive and return an electronic fillable direct deposit form.
- You can also download an electronic copy from their website at CIBCMellon.com under Retiree Center and then Forms.
Reissuing Payment: Pensioners can request to have delayed pension cheques cancelled/reversed and reissued to bank account through our partner, CIBC Mellon.
CIBC Mellon Retiree Assistance Toll Free: 1-800-565-0479
CIBC Mellon Retiree Fax: 1-800-678-0760
You can also reach out to mypensionpayment@provident10.com for additional support.
We understand the impact this disruption could have on our members, and we’re here to support you. To speak with someone from our team, please contact us.
