As we continue to monitor the development of the COVID-19 pandemic, we have begun implementing measures to help keep our team members and plan members safe and healthy, while maintaining business operations:

  • We have closed our office to all visitors until further notice, including business partners and plan members. Certain exceptions may apply to services that will help us maintain business operations, such as mail delivery.
  • Our Member Services and Pension Administration teams remain available to help you through telephone and email, though you may notice our response times are strained while we navigate our current situation and ask for your patience during this time.
  • We are suspending all planned pension information sessions. If you have specific questions regarding your pension, please contact us.
  • Participating employers should continue to submit payroll data files.

We can be reached by telephone at 709.701.3355, toll-free at 1.844.247.1237, or by email at [email protected]. We will maintain regular office hours of Monday-Friday, 8:30 am to 5:00 pm until further notice.

The COVID-19 pandemic is a rapidly evolving situation. We will post updates to The Latest section of our website as our plans continue to evolve accordingly.

Not finding what you’re looking for? Ask us a question.

Search for an answer using our list of FAQs or reach out to us directly with your question.

FAQ Contact Us