We continue to monitor the COVID-19 situation closely, including possible disruptions to mail delivery as interruptions or delays in Canada Post’s service may affect plan members.

Canada Post has implemented changes to their service during the pandemic. They have made changes to their retail hours of service, parcel pick-up and delivery practices, and have asked customers to practice social distancing when visiting a retail site or interacting with a mail carrier. For more information about these changes, please visit the Canada Post website.

These changes may impede timely delivery of mail to and from Provident10 and our pension payroll service providers, including pension cheques.

We’re working with our pension payroll service providers, CIBC Mellon and the Government of Newfoundland and Labrador, to ensure as little interruption to the delivery of pension benefit cheques as possible. However, if there is a delay in Canada Post mail delivery, there could be a delay in when you receive your pension benefit cheque.

If you receive your pension benefit through direct deposit, your benefit will arrive as usual. If you currently receive your pension benefit through cheque, we strongly encourage you to sign up for direct deposit.

If your pension benefit is processed through CIBC Mellon, you can sign up for direct deposit by visiting www.cibcmellon.com/retiree-forms. You can submit an online or voicemail enquiry noting your interest in direct deposit, and a member of the CIBC Mellon team will contact you to arrange receipt of your direct deposit information via secure online channels.

If your pension benefit is processed through the Government of Newfoundland and Labrador, please email [email protected] for more information on how you can sign up for direct deposit.

If you have any questions, you can email our member services team at [email protected] or call 709.701.3355 or 1.888.247.1237.

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