How often will I receive a pay stub?

  • You will continue to receive quarterly pay stubs. You will also receive a pay stub when a change is made to your payment, such as a tax change.

If I receive more than one pension from the Government of Newfoundland and Labrador, are both moving? Will I get multiple payments?

  • If both pensions are with the PSPP, then both payments will move at the same time. For questions related to a pension plan other than the PSPP, please contact the relevant plan administrator directly.

Once I make the transition to CIBC Mellon, what information will I need to provide when contacting them?

  • Any time that you contact CIBC Mellon you will be required to correctly answer four out of six qualifying questions to validate your identity. The six questions will be chosen from the following list:

    Full name (first and last)

    Name of your former employer or pension plan

    Full mailing address

    Date of birth

    MemberID (this is located on any correspondence you received from CIBC Mellon)

    The last three digits of your Social Insurance Number (if you speak with a pension benefit administrator)

    Approximate amount of monthly payment

    Bank account number where payment is deposited

I am a new pensioner and haven’t received my first payment, who do I contact?

  • If you have not received your first pension payment as expected, please call Provident10 at 709.701.3355 or 1.844.247.1237; or email [email protected].

When should I contact CIBC Mellon?

  • Please contact CIBC Mellon for all questions related to your pension payment, tax slips, personal exemptions, direct deposit banking, notifications, errors on paystubs, missed payments, reporting the death of a family member or friend, or changing any personal information.

What will the new taxes be?

  • Pensions will be appropriately taxed according to Federally and Provincially prescribed rates. We only have knowledge of the gross pension payment amount and do not have specific information regarding the amount of tax being deducted from an individual’s pension payment.

How do I change my personal information or correct an error?

  • If you need to change your personal information or correct an error on your statement, please send an email to [email protected]. In your email, please include your full name, date of birth, the last four digits of your SIN, and the information you wish to change or correct.

    If you believe there is an error on your statement, please notify your current employer or Provident10 immediately. Any confirmed errors will require adjustments to the data stored on file. Adjustments will be reflected on your next statement.

    If you need to update your date of birth, please send a photocopy of your birth certificate to Provident10 at:


    15 International Place, Suite 200

    St. John’s, NL, A1A 0L4

Why did the Plan move from being a statutory plan (i.e. contained in legislation), to a non-statutory plan? What is the difference?

  • The move from a statutory plan text to a non-statutory plan text is one of the ongoing changes being made to the PSPP as a result of pension reform. As part of pension reform, PSPP pension benefits are now governed by the recently proclaimed Public Services Pensions Act, 2019 (the Act), and the new Plan Text. Your pension benefit provisions have been incorporated into the Plan Text.

    For plan members like yourself, there is no difference in benefits. The Plan Text reflects the provisions of the former Act, except for a few provisions which are still contained in legislation. It also encompasses additional provisions which reflect in greater detail how benefits are administered under the Plan.

If the plan is now a non-statutory plan, why is there still an Act?

  • Certain provisions related to the Plan had to be maintained in legislation, for example:

    • Supplementary Pension Benefits: These are benefits that exceed the Income Tax Act maximum limits imposed upon all registered pension plans. These benefits are paid outside of the registered portion of the Plan by Government through the Consolidated Revenue Fund. As such, they are not contained in the Plan Text which only reflects the provisions of the registered portion of the Plan.
    • Exemption from the Pension Benefits Act: Jointly sponsored pension plans, such as the PSPP, are not regulated under the Pension Benefits Act and the Act is required to exempt the Plan from the Pension Benefits Act.
    • Authority to impose locking-in on benefits transferred outside the Plan: The Plan is exempt from the Pension Benefits Act; however, a mechanism was required to preserve locking-in requirements for benefits transferred outside of the Plan.
    • The Act was required to maintain Provident10 as administrator of the Plan.

Is Government still responsible for the Plan?

  • As a result of pension reform, sponsorship of the Plan is the Sponsor Body’s responsibility. Government’s responsibility in respect of the Plan now consists of:

    • appointing representatives to the Sponsor Body
    • appointing representatives to the Provident10 Board of Directors
    • making special payments as provided for under the Plan
    • making required contributions as a participating employer
    • equally sharing in deficits and surpluses under the Plan with all plan members

    Government is also responsible to fund and administer the Supplementary Pension Benefits provided for under the Act.

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