Who do I contact if I have a question?

  • We’re here to help. You can always contact the member service team at Provident10 to find out more. Our contact information is as follows:

    In addition, we’ll be in touch with employers, so your Manager or HR representative can be a great resource for information.

What are survivor benefits?

  • If a plan member dies before retirement with at least five years of service:

    • The principal beneficiary (spouse) can elect to receive:

    a. a survivor pension benefit calculated at 60% of plan member’s benefit, or

    b. the commuted value (lump sum payment) of the plan member’s benefit

    If there is no eligible survivor (principal beneficiary), the estate will receive the lump sum (commuted value) of the plan member’s pension.

    If plan member dies after retirement:

    •  The principal beneficiary (spouse) will receive a survivor pension benefit calculated at 60% of plan member’s benefit. If there is no principal beneficiary, children up to age 18 (or age 24 if in full-time attendance at a recognized education institution) will receive a pension calculated at 60% of plan member’s benefit.
    • There is an “estate provision” whereby if the total pension benefits paid is less than the value of the plan member’s contributions plus interest, the estate will receive the difference.

Why does my marital status appear on my statement?

  • Your marital status is important when determining your principal beneficiary for your survivor benefits. For more information about survivor benefits, please see question 26 in the Your Survivor Benefits section below.

What does “vested status” mean?

  • To be a vested plan member, you must have a minimum of five years of credited service. A plan member with less than five years is non-vested. Vested members are entitled to receive a pension once they are eligible; non-vested members are not entitled to receive a pension.

If I receive more than one pension from the Government of Newfoundland and Labrador, are both moving? Will I get multiple payments?

  • If both pensions are with the PSPP, then both payments will move at the same time. For questions related to a pension plan other than the PSPP, please contact the relevant plan administrator directly.

Who do I contact if I do not receive my first ever pension payment as expected?

  • If you have not received your first ever pension payment as expected, please call Provident10 at 709.701.3355 or 1.844.247.1237; or email [email protected].

Who do I contact if have a question about my pension, deductions, payment, or group insurance?

  • For those making the transition to CIBC Mellon in November 2018:

    After November 15th, 2018, please contact CIBC Mellon for all questions related to your pension, tax slips, personal exemptions, direct deposit banking, or pensioner death notifications. For all group insurance questions, please contact your former employer or group insurance provider as per usual.

    For those not making the transition to CIBC Mellon in November 2018:

    Please continue to contact the Pension and Group Insurance Administration Division with the Government of Newfoundland and Labrador as per usual.

Who do I contact if:

    • I see an error on my pay advice?
    • I have changed my mailing address?
    • I have changed my bank account?
    • I have changed my name?
    • I did not receive my pension payment?
    • I have power of attorney for someone receiving a pension payment from the PSPP?
    • I must report the death of a family member or friend who receives a pension payment from the PSPP?
    • I need to request a replacement cheque?

     

    For those making the transition to CIBC Mellon in November 2018:

    After November 15th, 2018, please contact CIBC Mellon for all questions related to errors on pay advices, missed payments, reporting the death of a family member or friend, or changing any personal information.

     

    For those not making the transition to CIBC Mellon in November 2018:

    Please continue to contact the Pension and Group Insurance Administration Division with the Government of Newfoundland and Labrador as per usual.

If I have made the transition to CIBC Mellon, what information will I need to provide when contacting them?

  • Any time that you contact CIBC Mellon you will be required to answer correctly four out of six qualifying questions to validate your identity. The six questions will be chosen from the following list:

    • Full name (first and last)
    • Name of your former employer or pension plan
    • Full mailing address
    • Date of birth
    • ParticipantID (this is located on any correspondence you received from CIBC Mellon)
    • The last three digits of your Social Insurance Number (if you speak with a pension benefit administrator)
    • Approximate amount of monthly payment
    • Bank account number where payment is deposited

How often will I receive a pay advice?

  • You will continue to receive quarterly pay advices. You will also receive a pay advice when a change is made to your payment, such as a tax change.

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