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Who is responsible for pensioner payroll?

On the November 15, 2018, pay date we will begin the process of changing payroll providers from the Government of Newfoundland and Labrador to CIBC Mellon. To ensure a smooth transition, we’re transferring our members in phases. Initially, 4,000 members who meet the criteria are transitioning to the new payroll provider. These members have been notified of the change in their service provider as well as any changes they may experience as a result.

For those who are not making the transition right now, your pension payments and tax slips will continue to be processed by the Government of Newfoundland and Labrador as usual. Eventually, all our member will make the transition to CIBC Mellon.

For more information about the pensioner payroll transition, click here.

For members making the transition on November 15, 2018: 

After November 15th, 2018, please contact CIBC Mellon for all questions related to errors on pay advices, missed payments, reporting the death of a family member or friend, or changing any personal information. They can be contacted:

By telephone:

Between 10:00 a.m. and 7:30 p.m. NST, Monday – Friday at the following toll-free numbers:

  • For North American callers 1-800-565-0479
  • For International callers 1-519-873-2218 (collect)

By mail:

CIBC Mellon Global Securities Services Company

Pension Benefits Department

PO Box 5858, Stn. B

London, Ontario, Canada  N6A 6H2

For members not making the transition on November 15, 2018: 

Please continue to contact the Pension and Group Insurance Administration Division with the Government of Newfoundland and Labrador as per usual for questions concerning payroll issues, group insurance, or a change in personal information, such as a change of address or a change in banking information. They can be contacted via email at [email protected] or by telephone at 709.729.6044.

Pay Dates

Pay dates remain the same, whether you have made already made the transition to CIBC Mellon or will in the future.

Pensioner and refund payrolls are issued on the 15th and 31st of the month, or the closest business day if the 15th and 31st fall on a weekend or holiday. 2018 payroll dates are:



15 and 31 


 13 and 31


15 and 28


 15 and 31


15 and 29


 14 and 28


13 and 30


 15 and 31


15 and 31


 15 and 30


15 and 29


 14 and 31 


Newfoundland and Labrador Public Sector Pensioners’ Association

The Newfoundland and Labrador Public Sector Pensioners’ Association (NLPSPA) represents anyone who receives a pension from the Government of Newfoundland and Labrador. To visit their website, click here.

Frequently Used Resources

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Interested in learning more about the value of your pension and how it will mature over time? Our calculator is an easy way to do this.

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2017 Annual Report

In our 2017 Annual Report, you will find important information about Provident10, the Plan, fund performance, and our financial statements.

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