Did you know?
Did you know that the Public Service Pension Plan is the largest pension plan in Newfoundland and Labrador with over 55,000 members?
Who is responsible for pensioner payroll?
On the November 15, 2018, pay date we began the process of changing payroll providers from the Government of Newfoundland and Labrador to CIBC Mellon. To ensure a smooth transition, we transferred our members in phases. Initially, 4,000 members who met the criteria were transitioned to the new payroll provider. These members were notified of the change in their service provider as well as any changes they may have experienced as a result.
For those who did not make the transition, your pension payments and tax slips will continue to be processed by the Government of Newfoundland and Labrador as usual. Eventually, all our members will make the transition to CIBC Mellon.
For more information about the pensioner payroll transition, click here.
For members making the transition on November 15, 2018:
Please contact CIBC Mellon for all questions related to errors on pay advices, missed payments, reporting the death of a family member or friend, or changing any personal information. They can be contacted:
Between 10:00 a.m. and 7:30 p.m. NST, Monday – Friday at the following toll-free numbers:
- For North American callers 1-800-565-0479
- For International callers 1-519-873-2218 (collect)
CIBC Mellon Global Securities Services Company
Pension Benefits Department
PO Box 5858, Stn. B
London, Ontario, Canada N6A 6H2
For members not making the transition on November 15, 2018:
Please continue to contact the Pension and Group Insurance Administration Division with the Government of Newfoundland and Labrador as per usual for questions concerning payroll issues, group insurance, or a change in personal information, such as a change of address or a change in banking information. They can be contacted via email at [email protected] or by telephone at 709.729.6044.
Pay dates remain the same, whether you have already made the transition to CIBC Mellon or will in the future.
New retirees are approved for placement on pensioner payroll only on the 15th pay date of each month. If a retiree cannot be placed on the initial 15th pay date, efforts will be made to place them on the next available 15th pay date, with payment of pension being made retroactively to the effective date. Pensioner and refund payrolls are issued on the 15th and 31st of the month, or the closest business day if the 15th and 31st fall on a weekend or holiday. To view the 2021 payroll dates, click here.
Newfoundland and Labrador Public Sector Pensioners’ Association
The Newfoundland and Labrador Public Sector Pensioners’ Association (NLPSPA) represents anyone who receives a pension from the Government of Newfoundland and Labrador. To visit their website, click here.