We are changing payroll providers

Until now, your pension payment service was provided by the Government of Newfoundland and Labrador. Going forward, your new payroll provider will be CIBC Mellon. CIBC Mellon will continue to provide the same service that the Government of Newfoundland and Labrador has been providing, including processing pension payments and providing member service via phone and mail.

What this means for you

First, we want to assure our members that the move to a new pension payroll provider will be seamless and have no impact on your current gross pension amount. But you will notice the following minor changes:

  • Your semi-monthly gross pension payment will not change because of this transfer. However, you may see a change in your withholding taxes, depending on your province of residence, which may vary from your current withholding taxes. Going forward, your withholding taxes will be based on your province of residence. Until now, you were taxed according to the withholding rate of your province of employment.
  • Once you have made the transition to CIBC Mellon, future correspondence you receive about your pension payment will come from CIBC Mellon.
  • For those making the transition to CIBC Mellon in November 2018, you will receive an additional tax slip from CIBC Mellon for the months of November and December 2018. Tax slips for pension payments for 2019 onward will be printed and mailed to you by CIBC Mellon.

We are working closely with both CIBC Mellon and the Government of Newfoundland and Labrador to make sure the transition of your pension is smooth.

Why we’re making the change

We’re always looking to the future and what will be best for our members. Making this change is the next step to becoming a modern, independent pension organization. CIBC Mellon is a leader in pension payment services in Canada, their expertise will allow us to serve you better and deliver on our promise that you can rest assured today, because we’re focused on your tomorrow.

Who will be impacted

To ensure a smooth transition, we’re transferring our members in phases. Initially, 4,000 members who meet the criteria are transitioning to the new payroll provider. These members have been notified of the change in their service provider as well as any changes they may experience as a result.

For those who are not making the transition right now, your pension payments and tax slips will continue to be processed by the Government of Newfoundland and Labrador as usual. Eventually, all our members will make the transition to CIBC Mellon.

When will the transition happen

The first 4,000 members will transition to CIBC Mellon on November 15th, 2018. We plan to continue the transition throughout 2019 and will notify members as the transition progresses.

Have a question?


You can always contact our member service team at Provident10:

Phone: 709.701.3355 or 1.844.247.1237

Email: [email protected]

Our hours of operation are 8:30 a.m. – 5:00 p.m., Monday – Friday.

For questions related to your pension, tax slips, personal exemptions, direct deposit banking, or pensioner death notifications after November 15th, please contact CIBC Mellon. Let them know you are a member of the Provident10 plan when you call or send a letter.

When contacting CIBC Mellon, you will be asked to identify yourself by providing your Participant ID, located on the first line of your pay statement. This security measure helps safeguard your information.

By telephone:

Between 10:00 a.m. and 7:30 p.m. NST, Monday – Friday at the following toll-free numbers:

  • For North American callers 1-800-565-0479

  • For International callers 1-519-873-2218 (collect)

By mail:

CIBC Mellon Global Securities Services Company

Pension Benefits Department

PO Box 5858, Stn. B

London, Ontario, Canada  N6A 6H2

For additional information, visit CIBC Mellon Retiree Assistance.



Frequently Asked Questions


If I receive more than one pension from the Government of Newfoundland and Labrador, are both moving? Will I get multiple payments?

  • If both pensions are with the PSPP, then both payments will move at the same time. For questions related to a pension plan other than the PSPP, please contact the relevant plan administrator directly.

Who do I contact if I do not receive my first ever pension payment as expected?

  • If you have not received your first ever pension payment as expected, please call Provident10 at 709.701.3355 or 1.844.247.1237; or email [email protected].

Who do I contact if have a question about my pension, deductions, payment, or group insurance?

  • For those making the transition to CIBC Mellon in November 2018:

    After November 15th, 2018, please contact CIBC Mellon for all questions related to your pension, tax slips, personal exemptions, direct deposit banking, or pensioner death notifications. For all group insurance questions, please contact your former employer or group insurance provider as per usual.

    For those not making the transition to CIBC Mellon in November 2018:

    Please continue to contact the Pension and Group Insurance Administration Division with the Government of Newfoundland and Labrador as per usual.

Who do I contact if:

    • I see an error on my pay advice?
    • I have changed my mailing address?
    • I have changed my bank account?
    • I have changed my name?
    • I did not receive my pension payment?
    • I have power of attorney for someone receiving a pension payment from the PSPP?
    • I must report the death of a family member or friend who receives a pension payment from the PSPP?
    • I need to request a replacement cheque?

     

    For those making the transition to CIBC Mellon in November 2018:

    After November 15th, 2018, please contact CIBC Mellon for all questions related to errors on pay advices, missed payments, reporting the death of a family member or friend, or changing any personal information.

     

    For those not making the transition to CIBC Mellon in November 2018:

    Please continue to contact the Pension and Group Insurance Administration Division with the Government of Newfoundland and Labrador as per usual.

If I have made the transition to CIBC Mellon, what information will I need to provide when contacting them?

  • Any time that you contact CIBC Mellon you will be required to answer correctly four out of six qualifying questions to validate your identity. The six questions will be chosen from the following list:

    • Full name (first and last)
    • Name of your former employer or pension plan
    • Full mailing address
    • Date of birth
    • ParticipantID (this is located on any correspondence you received from CIBC Mellon)
    • The last three digits of your Social Insurance Number (if you speak with a pension benefit administrator)
    • Approximate amount of monthly payment
    • Bank account number where payment is deposited

Can I continue to have all the same deductions come out of my pension payment? Can I set up any additional deductions?

  • All current deductions will continue to be deducted from your pension payment. We encourage you to contact your financial institution to have any new deductions processed directly from your bank account.

Will CIBC Mellon continue to send my payment on the same schedule that I am used to?

  • Yes, your payment schedule will not change. CIBC Mellon mails cheques at least four days prior to the payment date to ensure that you receive payment on or before the payment date.

I am currently receiving my pension payments by cheque. Do I have to switch to direct deposit?

  • You will not be required to switch to direct deposit. However, mail delivery is always dependent on our postal system, which can encounter delays.

    Direct deposit of your pension payment ensures efficient and secure payment and is often much faster than postal delivery. If you would like to sign up for direct deposit, you can fill out the request form by clicking here.

What does the transition mean for me?

  • The move to a new pension payment provider will be seamless and have no impact on your current gross pension amount. But you should be mindful of the following:

    • Your semi-monthly gross pension payment will not change because of this transfer. However, you may see a change in your withholding taxes, depending on your province of residence, which may vary from your current withholding taxes. Going forward, your withholding taxes will be based on your province of residence. Formerly, you were taxed according to the withholding rate of your province of employment.
    • Once you have made the transition to CIBC Mellon, future correspondence you receive about your pension payment will come from CIBC Mellon, on behalf of Provident10.
    • For those making the transition to CIBC Mellon in November 2018, you will receive an additional tax slip from CIBC Mellon for the months of November and December 2018. Tax slips for pension payments for 2019 onward will be printed and mailed to you by CIBC Mellon.

Why did Provident10 choose CIBC Mellon as the payroll provider?

  • Following an in-depth and thorough search process, we chose CIBC Mellon as our pension payment provider as we are confident they are the best suited for the job. CIBC Mellon is a leader in Canadian pension payment services with a proven track record, currently serving over 350 pension plans throughout Canada. CIBC Mellon has also been an important partner of the Public Service Pension Plan (the Plan) for several years—their experience in providing pension payment services and their knowledge of the Plan already make them an excellent choice as our pension payment service provider.

    We are confident that CIBC Mellon will provide our members with an exceptional quality of service, including quarterly pay advices and online resources, such as:

    • Requesting a duplicate tax slip
    • Changing your mailing address
    • Submitting a direct deposit request
    • Submitting a question

When will I transition to CIBC Mellon if I don’t transition in November 2018?

  • We plan to continue the transition throughout 2019. We will be in touch with you again, closer to your transition date to notify you.

When will the transition happen?

  • The first 4,000 members will transition to CIBC Mellon on November 15, 2018. We plan to continue the transition throughout 2019 and will notify members as the transition progresses.

Who will be impacted?

  • Consistent with transition projects of this nature, we are transitioning our members in phases. Eventually, all our members will make the transition to CIBC Mellon. We plan to continue the transition throughout 2019 and will notify members as the transition progresses.

What does changing payroll service providers mean?

  • Until now, your pension payment service has been provided by the Government of Newfoundland and Labrador. Going forward, your new payment service provider will be CIBC Mellon. CIBC Mellon will provide the same services that the Government of Newfoundland and Labrador has been providing, including processing pension payments and tax slips, and providing member service via phone and mail.

Why is Provident10 changing payroll service providers?

  • In 2014, the Government of Newfoundland and Labrador and five of the unions representing employees of the Public Service Pension Plan (the Plan) announced an agreement to ensure the future sustainability of the Plan by introducing pension reform.

    Following the pension reform agreement, a Joint Sponsorship Agreement was signed between Government and the Unions, establishing an independent corporation to administer the Plan and manage the investments. Provident10 is that corporation.

    Changing pension payment service providers is another important step towards full independence for Provident10 and the Plan.

What should I do if there are errors on my statement?

  • If there are errors on your statement, it is your responsibility to notify your current employer or Provident10 immediately. Any confirmed errors will require adjustments to the data stored on file. Adjustments will be reflected in your next statement.

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