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FAQ Contact UsFor the continued safety of everyone, our office remains closed to all visitors in respect of the social distancing guidelines for COVID-19. For more information please click here.
To speak with someone from our Member Services team, please call us at 709.701.3355 or toll-free at 1.844.247.1237, or email [email protected]. We would be happy to chat with you over the phone. We are experiencing a higher than normal call and email volume but are working hard to maintain our member service standards for all enquiries.
Send Us A Message
15 International Place, Suite 200
St. John’s, NL A1A 0L4
Phone: 709.701.3355 or 1.844.247.1237
Email: [email protected]
Pensions Contact: [email protected]
To confirm your identity, we will be asking for your mailing address, date of birth, and the last four digits of your SIN. Please have this information ready before you call in so our member services team can help you today.
If you are not the plan member, and calling on behalf of someone else, you must have written consent on file. You can request this form at [email protected].
If you have questions about group insurance and you are or were employed by Nalcor, C-NLOPB, or Newfoundland and Labrador Housing, chat to your employer. If you work for another employer, please contact the Government of Newfoundland and Labrador Group Insurance Section at 1.709.729.2310 or [email protected].