2022-2026 Strategic Plan

This is an exciting time for Provident10, as we continue to grow and provide a stable, secure future for our members across the province. Our strategy represents an evolution, mapping out a five-year journey to modernizing, transforming, and growing our business.

NOW is our time to reach our NEXT goals.

Our ambitions are limitless, as the strong foundations we have built over the last five years will allow us to evolve and grow. We will build on our accomplishments, consistent track record and ability to exercise agility in times of uncertainty to inform and guide future direction and decisions.

“When I look at Provident10, I see the impact that we have on the residents of Newfoundland and Labrador. I see our 55,000+ Plan members and realize that you don’t have to look too far or too long to find someone who we have an obligation to.”

– Chuck Bruce, Chief Executive Officer

Our Plan is our Promise

We remain focused on our long-term goal: the financial health of the Plan and becoming a best-in-class, scalable pension administration and investment management organization.

DOWNLOAD OUR STRATEGIC PLAN HIGHLIGHTS

Modern. Focused. People-Centric.

Three elements underpin our vision for 2026:

PEOPLE: A seamless experience for members and a positive culture for our employees.

PROCESS: An efficient and agile organization, reacting and adapting to the evolving times as we continue to make smart investments for growth for our members.

TECHNOLOGY: Embrace technology in a big way as we modernize to reduce the burden of pension administration; protect and mitigate digital risks to the business; ensure transparency, accountability, and a consistent experience for our members.

These three elements – people, processes, and technology – have served as the critical factors to build the right foundation for long-term success and will continue to do so.

Our 2026 Aspirations & Objectives

By 2026, Provident10 aspires to be:

An industry leader in pension and investment service offerings
A trusted brand that leads in member satisfaction
A recognized employer of choice

Our Strategic Pillars

To reach these goals, we’ve developed five pillars that will guide our work and support our success:

• Driving stable, long-term growth

  Provident10 will evaluate new opportunities based on criteria that align with our values, aspirations, and operational readiness. Our growth will be grounded in prudent financial decisions and strategic actions including expanding service offerings while protecting the promise for members of the Plan and ensuring that fairness in the Plan’s costs and benefits is achieved across generations of members.

• Enabling service excellence through technology adaptation and modernization

  We understand the importance of technology in modernizing pension administration service delivery. Modernization will advance member and stakeholder experiences, generate business efficiencies and mitigate risk associated with current systems. We are committed to improving the pension administration system and making the necessary enhancements introducing robust technologies to improve business processes while developing user-friendly member engagement tools.

• Enhancing transparency and engagement with members and stakeholders

  Our team is dedicated to continually building trust and protecting the relationship with Plan members and stakeholders through transparent communications in all aspects of the organization. We are committed to understanding the evolving needs of members and stakeholders. We will engage with stakeholders to inform brand development and member service offerings and increase financial literacy.

• Developing talent and fostering a purpose-driving culture

  We are committed to fostering a values-based and purpose driven organization, Provident10 is building an organizational culture where its core values and beliefs are modelled top down and lived bottom up. Our team is a critical factor of Provident10’s long-term success and as a result, we are allocating training and funds to elevate our talent experience We rest on the strength of a diversified talent pool across all teams and aim to attract and retain skilled talent to reflect the members we serve.

• Leading with strong governance

  Good governance is a fundamental principle of Provident10. It provides us with our license to operate. We are committed to investing in IT governance and risk management to maintain the highest standards of ethical conduct.